Child Safety Standards

We do not knowingly allow anyone under the age of 18 to register, use, or be represented on Lami. We do not host, display, distribute, link to, condone, or in any way facilitate Child Sexual Abuse Material (CSAM) or any content sexualising, grooming, or endangering minors.

Any account found to be linked to CSAE — directly through uploaded media, in chat content, or through any other interaction on the platform — is permanently terminated and reported to the appropriate authorities, including Nepal's Cyber Bureau and, where applicable, the National Center for Missing & Exploited Children (NCMEC) in the United States.

Lami is restricted to users aged 18 and over. Our registration flow enforces this in three layers:

• Self-declared date of birth required at signup; under-18 dates of birth are rejected at the form level.
• Government-issued ID verification for every new account. Our internal verification team manually reviews a photo plus a government-issued ID document (citizenship card, passport, or driver's licence) for every applicant before the profile is allowed to interact with other members. Applicants whose ID indicates they are under 18, or whose ID does not credibly match their self-declared age, are rejected.
• Photo review. Every profile photo is inspected during verification. Any photo that appears to depict a minor — even if the submitted ID claims otherwise — triggers manual escalation and account rejection if the discrepancy can't be resolved.

Lami employs the following technical and human controls to detect prohibited content:

• Pre-publication review: profile pictures and verification documents are reviewed by Lami's internal moderation team before becoming visible to other members. Profile photos that haven't cleared review do not appear in the Discover deck.
• Image hash matching: uploaded media is checked against known CSAM hash databases (PhotoDNA-style signatures) during the moderation pipeline. Matches are blocked, the upload is preserved as required by law for reporting purposes, and the account is suspended pending full review and report to authorities.
• In-chat moderation: in-app chat is subject to keyword-based screening for solicitation and grooming patterns. Flagged conversations are escalated to the moderation team for review within 24 hours.
• User reports: every profile and every chat has a Report button. Reports flagged as CSAE-related are prioritised and reviewed within 24 hours, ahead of other report categories.

If you encounter content or behaviour on Lami that you believe involves CSAE — including suspected use by a minor, imagery you believe to be CSAM, or solicitation of a minor — please report it immediately. You do not need a Lami account to make a report.

• Inside the app: open the profile or chat in question, tap the menu icon, and choose Report → Child safety concern.
• Email: lamimatrimony@gmail.com with subject line "CSAE report". Reports sent with this subject line are routed directly to the moderation lead and reviewed within 24 hours.
• WhatsApp: +977 9801320324 for urgent reports.

For reports involving immediate danger to a child, also contact local law enforcement. In Nepal: Cyber Bureau, Nepal Police — cyberbureau.nepalpolice.gov.np. Outside Nepal, contact your country's designated reporting authority (for the United States, NCMEC's CyberTipline at report.cybertip.org).

When a credible CSAE concern is identified — whether by internal moderation, an automated hash match, or a user report — we take the following actions:

1. The reported content or account is immediately quarantined; it is hidden from other users while review proceeds.
2. The moderation lead reviews within 24 hours, faster for reports flagged as urgent.
3. If the concern is confirmed, the account is permanently terminated, the offending content is preserved as required by law for reporting, and a report is filed with the appropriate authority (Nepal Cyber Bureau and/or NCMEC).
4. If the user is a victim, we provide resources for support services in our reply and offer to delete their data immediately.

Lami cooperates fully with valid legal processes from law enforcement and child-protection agencies. We respond to subpoenas and lawful preservation requests promptly. Where permitted by law, we proactively report CSAE findings to NCMEC and the Nepal Cyber Bureau, even in the absence of a specific request.

We do not store user data beyond what is necessary for the platform's operation (see our Privacy Policy), but data preserved as part of a CSAE investigation is kept for the period required by applicable law.

The designated point of contact for all CSAE-related inquiries about Lami matrimony (Google Play package com.am.lami, published by LAMI MATRIMONY SERVICES), from Google, NCMEC, law enforcement, and other child-protection bodies is:

• Name: Sagar Pokhrel, Founder, LAMI MATRIMONY SERVICES
• Email: lamimatrimony@gmail.com
• WhatsApp: +977 9801320324

This contact is monitored and responses to formal CSAE inquiries are issued within 72 hours of receipt.

We review these standards at least annually and update them as our detection and response practices evolve. Material changes are announced through an in-app notice. The "Last updated" date at the top of this page always reflects the current revision.